Remote support technology, planned around the person.
Remote support can help a person live with more independence and privacy while the right people stay informed. Gray Matters Alliance helps individuals, families, and organizations plan, configure, and support remote-support technology that fits real life.
Start Your JourneyWhat is remote support technology?
Remote-support systems may use communication tools, sensors, environmental technology, caregiver tools, and alerts to support a person without requiring someone to be physically present every moment.
Remote support should be individualized and implemented with appropriate authorization, privacy, planning, staffing, and response procedures. It is not one-size-fits-all, and it is not about replacing people.
When remote support may be worth exploring
- Greater independence is already one of the person’s goals
- Support is needed, but continuous physical presence may not be
- Caregivers need better awareness, not more alerts
- The person uses several technologies that don’t work together
- The current support model is holding independence back
Read more: 5 signs it may be time for remote support.
What good remote support looks like
Meaningful alerts
Fewer, more meaningful notifications, routed to the people responsible for responding.
Responders who know the person
Where possible, the people who respond are the people who already know the person.
Privacy and permissions
Each caregiver and organization sees only what their role requires.
Human judgment stays central
Technology supports awareness. People remain responsible for decisions and response.
One option: the GMA MyCompass System
For many remote-support situations, GMA offers the GMA MyCompass System: one coordinated system with three experiences. MyCompass is the person-facing experience. CompassCare serves families and caregivers. CompassCare Command Center serves organizations and professional caregivers. Nora Caregiver Intelligence works across them to organize context for the people providing support.
MyCompass is recommended only when it genuinely fits. Other remote-support and enabling technologies may be the better answer. Compare the three experiences.
Your team stays in charge of response
GMA provides the technology, implementation, configuration, training, and ongoing support. GMA does not operate a call center. Families and organizations use their own caregivers and staff, and an operating organization remains responsible for its staffing, supervision, policies, and response operations.
What a remote-support plan considers
- The person’s goals and preferences
- The routines and times of day when support matters most
- Who should be informed, and about what
- Response procedures and backup plans
- Connectivity, power, and what happens if either fails
- Privacy, consent, and authorization
- Training for everyone involved
- How and when the plan will be reviewed
Some Medicaid waiver programs include remote supports, but definitions and requirements vary by program and state. Funding, eligibility, approved services, and geographic availability vary by program, payer, state, and individual circumstances. GMA can help you understand possible pathways, but cannot guarantee coverage or approval.
Common questions
Does remote support replace caregivers or direct support professionals?
No. Remote support is intended to support people and the people around them. In some situations it may allow support to be provided differently, but required staffing, supervision, professional care, emergency response, and human judgment remain important where they are needed.
Does remote support mean monitoring someone all the time?
No. When awareness technology is used, the amount of information collected and who can access it should be appropriate to the person’s needs, authorization, privacy, and support plan.
Can remote support work in rural communities?
Yes, where it can be responsibly implemented. Rural settings may need additional planning around connectivity, installation, local resources, caregiver availability, and emergency response.
Can an organization use its own staff?
Yes. The technology is designed to support an organization’s existing caregivers, direct support professionals, supervisors, and other authorized staff. The purpose is to give those teams better tools, not to replace them.
Explore whether remote support fits.
Tell us about the person, their goals, and the support around them. We’ll help you think through whether remote support makes sense and what it could look like.
Start Your JourneyPrefer email? info@graymattersalliance.com
Person-centered technology, equipment, services, and ongoing support. Every recommendation begins with the person.
Office: 122 S. Main St., St. Charles, MO 63301
Mailing: 119 S. Main St., St. Charles, MO 63301
314-266-2678
info@graymattersalliance.com
