Who We Help: Organizations and Programs
Assistive technology strategy and implementation for organizations and programs
We plan, set up, and support assistive and enabling technology across your program, so the people you serve can do more of what matters, from daily routines to recreation. You keep ownership of staffing, policies, and decisions.
- In business since 2015
- Nationwide assistive technology provider
- Medicaid waiver provider in Missouri, Oklahoma, and Colorado
- TRICARE-authorized non-network provider
- Registered in SAM.gov
Current approvals are on the coverage map.
What program leaders weigh
Program-level technology decisions look different
A family asks if a device fits one person. Your program asks if it fits dozens of plans, every shift, and your security review.
Fragmented technology
Devices, apps, and portals pile up one purchase at a time. No one sees the full picture.
We review what is in use and recommend a smaller, supported set tied to each plan.
Assistive technology options →Individualizing at scale
Every person’s supports differ, but hand-building every setup does not scale.
A repeatable setup process, configured person by person.
Enabling technology →Staff adoption
Turnover and shift schedules mean a tool is only as useful as the training behind it.
Training for leaders, supervisors, and direct support staff, with refreshers as teams change.
For direct support teams →Vendor approvals
Purchasing, contracting, and security questionnaires take time.
Specific answers and documentation for procurement and security review.
MyCompass security overview →Alert volume
An alert for every data point overwhelms staff.
Alert routing set to your procedures, so ownership is clear. Not every data point becomes an alert.
Remote support technology →Privacy and dignity
Technology has to respect autonomy, consent, and privacy.
Setup follows consent, individual plans, and minimum-necessary access.
Our governance-first approach →Program types
Find the page for your type of program
Pick the one closest to yours. Each page covers that program’s settings and duties.
- Residential and IDDDisability Services and Supported LivingGroup homes and supported living across shifts and sites.
- AgingAging and Senior Living ServicesAssisted living, HCBS, and aging in place.
- Memory careMemory Care and Retirement CommunitiesIndependent living to memory care, with resident choice.
- HealthcareHealthcare, Rehabilitation and Brain Injury ProgramsRehab, brain injury, and care transitions.
- HospiceHospice and Palliative CareComfort, communication, and family connection.
- EducationSchools, Education and Transition ProgramsIEP teams and the move to adult life.
- EmploymentEmployment, Vocational and Community ProgramsWorkplace access, job routines, and day programs.
- RecoveryRecovery-Based HousingAccessible homes and tools residents choose.
- AgenciesAgencies, Payers and Community ProgramsAuthorized services and program implementation.
- GovernanceSensitive and High-Responsibility EnvironmentsA governance-first, case-by-case evaluation.
An assistive technology strategy, not a product sale
How the pieces fit
- Equipment and assistive technologyAssistive technology, adaptive equipment, and medical equipment, matched to each plan.
- Enabling technology and MyCompassEnabling and remote support technology, with the MyCompass System only where it fits.
- Configuration and implementationSet up for each person and each site, with a repeatable approach.
- TrainingFor leaders, supervisors, direct support staff, and the people using the tools. Refreshers as teams change.
- Ongoing support and reviewCheck-ins, adjustments as needs change, and a direct line to GMA.
Choose the layers you need. MyCompass is not required to work with GMA.
Illustrative examples
How organizational engagements can take shape
Common situations, not specific clients or results.
Consolidating technology across a growing program
A community provider that added services and sites over several years.
- GoalKnow what is in use and set one approach for new deployments.
- ChallengeTeams bought devices and apps at different times, with no shared inventory.
- ApproachGMA reviews current tools with your leaders and recommends a smaller, better-supported set tied to individual plans.
- BenefitA clear picture of what is deployed and a repeatable process.
Implementation considerations
Transition timing, staff retraining, and each person’s preferences when a familiar device is replaced.
Starting with a defined pilot
An organization interested in remote support technology but cautious about a program-wide commitment.
- GoalTest fit with a small group and one or two teams first.
- ChallengeLeaders want evidence from their own operations, not general promises.
- ApproachAgree on scope: participants who chose to take part, sites, staff roles, setup, training, and the questions to answer.
- BenefitA decision based on your own experience.
Implementation considerations
Consent, plan alignment, who reviews alerts, how feedback is gathered, and what happens when the pilot ends.
Supporting a security and governance review
A program whose IT, privacy, and compliance staff must approve new connected technology.
- GoalGive reviewers what they need to judge the technology on its merits.
- ChallengeReviewers need specifics on data handling, access control, and roles.
- ApproachReviewers request assurance materials through the organizational contact form and read the MyCompass security information. GMA answers follow-ups directly.
- BenefitA review grounded in documentation, with fewer surprises after approval.
Implementation considerations
Matching roles and access to your policies, and writing down who can see what.
The process
How we work with organizations
Seven steps from first conversation to steady support. See the full overview of how GMA works.
- 1Start with the personLearn about the people you serve and your settings. No confidential details needed yet.
- 2See the whole pictureCurrent technology, workflows, staffing, and the goals you are accountable for.
- 3Explore what fitsOften a defined pilot rather than a program-wide rollout.
- 4Access and fundingDocumentation and direct answers for purchasing, contracting, and security review.
- 5Configure and implementSet up for each person and site, within individual plans and your policies.
- 6TrainLeaders, supervisors, and staff, with refreshers as teams change.
- 7Stay connectedCheck-ins, adjustments, and planning any expansion from what you learned.
The GMA MyCompass System
When Command Center and the MyCompass System make sense
A connected ecosystem developed by GMA. Each experience serves a different role. See the MyCompass experiences.
MyCompass is the person-facing experience. Nora acts as a companion.
CompassCare is for families and authorized caregivers, with simple summaries from Nora.
CompassCare Command Center is the organizational view. Depending on configuration, it can support multi-person, multi-location workflows.
Nora Caregiver Intelligence is AI-assisted and works within defined permissions. It informs staff judgment and does not make decisions.
- Contactless sensing. No camera monitoring.
- Not every data point becomes an alert
- iPhone, iPad, Apple Watch, and web
Available now, set up person by person, never program-wide:
- Fall-related notifications give designated staff awareness of a possible fall. They do not prevent falls.
- Location awareness and geofencing, only where a person’s plan and authorization call for it.
Not right for every program. If standalone assistive technology serves you well, we will tell you.
Who does what
Operational ownership, privacy, and governance
Your organization owns
- Staffing and supervision
- Policies and support decisions
- Response operations, including who handles each alert and how
GMA provides
- Technology and equipment
- Configuration for each person and site
- Training and ongoing support
- Emergency preparedness planning with our emergency response and preparedness experts and clinicians
GMA does not run a response call center for your organization and does not replace your workforce.
- Permission-based accessAccess is set by role. Setup follows each plan and your policies.
- No camera monitoringContactless sensing protects dignity at home.
- Usable by the people servedSee MyCompass accessibility and our accessibility statement.
- Security reviewRequest assurance materials through the organizational contact form and read the security overview.
Paying for technology
Funding, purchasing, and contracting
For agencies and payers, see agencies, payers, and community programs.
- Purchasing and contractingThe most common route for program-level work. Private pay or other payer pathways may apply case by case.
- Waivers and other payersTechnology for an individual may be funded through a waiver or other payer, depending on eligibility and authorization. GMA is an approved provider for certain waiver programs; see the coverage map.
- RFPs and teamingGray Matters Alliance, LLC is registered in SAM.gov. Preparing an RFP, solicitation, grant, or teaming opportunity? Send it to us.
Approved provider status does not mean any person or program will be found eligible, authorized, covered, or reimbursed. The funding source decides. Current status is on the coverage map on our About page.
Questions from organizational leaders
Can we start with a small program or pilot?
Yes. A defined pilot is often a sensible first step. It might be a small group who choose to take part, one or two sites, and clear questions to answer. Your team gains experience in its own operations before any wider decision.
Can GMA work across multiple locations?
Yes. GMA serves organizations nationwide. CompassCare Command Center can support multi-person, multi-location workflows depending on configuration. We plan setup, training, and support around each site.
Does GMA monitor our participants or respond to alerts for us?
No. We supply and support the technology; your staff receive and act on alerts. Your organization decides who gets each alert and what happens next, and we help configure routing to match your procedures.
What can our security reviewers request?
Security, governance, and procurement assurance materials, requested through the organizational contact form. The MyCompass security overview is a good first read, and we answer follow-up questions directly.
Do we have to use MyCompass to work with GMA?
No. GMA provides a wide range of assistive technology, enabling technology, equipment, and services. MyCompass is one option where it fits.
How does GMA support staff adoption?
We train leaders, supervisors, and direct support staff. We also plan refreshers and follow-up, since turnover and shift schedules affect adoption.
Plan technology that fits your program
Tell us about your organization, your settings, and what you want to achieve. We will suggest a practical starting point, often a defined pilot.
Start an Organizational ConversationPlease don’t include confidential program details or personal information about the people you serve in your first message.
Person-centered technology, equipment, services, and ongoing support. Every recommendation begins with the person.
Office: 122 S. Main St., St. Charles, MO 63301
Mailing: 119 S. Main St., St. Charles, MO 63301
314-266-2678
info@graymattersalliance.com
